As we have grown at Davidson Family Dentistry, it has been important to develop our organization structure so that we can continue to deliver the same level of customer service that we had when it was just Dr. David Davidson and a staff of 3.
One of the ways we do that is with team leads who coordinate our activities and make sure we are consistent in delivering a high level of patient care. Another is through continued training for all staff both in and out of the office. The third way is by having coordinators who manage some of the specialty functions of the office. We thought we would discuss the role of the coordinators in the office with this blog.
Scheduling Coordinator – Nancy is our scheduling coordinator and it is her responsibility to keep watch on the 21 columns of patient care. While any of our front desk staff can schedule patients, Nancy double checks to make sure that patients are with the doctor or hygienist they requested, that the correct amount of time has been scheduled, and people who are on our call list for specific times or days are contacted. She also confirms a number of appointments each day. Nancy is well suited for this function since she is one of the friendliest people you will meet.
Invisalign and Marketing Coordinator – Mary Ann is our Invisalign and Marketing Coordinator. While the marketing portion of the job has little interaction with patients, the Invisalign portion gives her closer contact over a year or more with patients who are doing orthodontia through Invisalign. Mary Ann is a huge believer in using Invisalign since she used it many years ago and has been extremely satisfied with the results.
Sedation Coordinator – Tracy is our sedation coordinator and has a love for helping patients go from fearful to comfortable with dental procedures. Since many times sedation patients need a number of dental procedures done, she helps them coordinate both insurance and financials. She also works closely with Dr. Michael Davidson and his two primary dental assistants. As a trained dental assistant, she can also step in and assist with sedation if need be.
Equipment and Supply Coordinator – Chrissy is our equipment and supply coordinator and she makes sure all 15 of our patient operatories, as well as the sterilization and lab areas, have properly functioning equipment and that all necessary supplies are available. As one of the dental assistants at Davidson Family Dentistry, her coordinator’s job is not one you see unless equipment is not working or supply prices go up. However, be assured she and the other dental assistants are very good at shopping for great pricing and staying on top of repair orders.
Insurance Specialist – Kathy is our insurance specialist and works one on one with many patients to coordinate insurance coverage for dental work. Dental work, because of the equipment and supply costs, lab expenses and time involved, can be expensive. Many patients who have dental insurance coverage want to know what assistance, if any, their dental benefits will provide. Kathy heads up our preauthorization process and is very good at calling patients to explain the Estimate of Benefits received from their insurance companies. After spending years as an officer in the insurance industry, we are pleased that Kathy is at Davidson Family Dentistry.
Posted November 10th, 2016
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